FAQs

 

What types of products does Cupidstore offer?

Cupidstore specializes in a curated selection of romantic gifts and personalized items. Our offerings include enchanting love letters and custom couple portraits designed to help you express your feelings in a unique and memorable way.

How can I personalize my order?

Personalization options vary by product. For items such as love letters and couple portraits, you will typically have the opportunity to provide specific details, such as names, dates, or messages, during the checkout process. Please ensure that all information is accurate to avoid any issues with your order.

What is your return policy?

We have a 7-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Custom products and personalized items are generally non-returnable. For more details, please refer to our full return policy.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

What should I do if my order arrives damaged?

If your order arrives defective or damaged, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, Cupidstore offers international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information.

How can I contact customer service?

You can reach our customer service team via email at salecupidstore@gmail.com. We are here to assist you with any questions or concerns regarding your order.